If you are not satisfied, we will gladly accept returns as long as merchandise has not been opened and/or used. This also includes opening the plastic cellophane wrapping of perfume/cologne box. Please return the merchandise in the original wrapping within 20 days after the purchase date. To manage our shipping and handling costs so that we can continue offering such lower prices, all returns are subject to a 20% restocking fee when there was no error on our part. Furthermore, customer is responsible for shipping costs on returns. Before you return, please make sure to get RMA # from our office so there is no confusion what we are receiving back from you. Any merchandise received without RMA # may not be eligible for refund or credit.